This Policy describes how we treat personal information Deals.mu (“Deals.mu”, “Deals.mu”, “we”, “us” or “our”) collect both online and offline. This includes on our websites and in our apps. It also includes at our box offices or in phone or email interactions you have with us. This Policy describes how Deals.mu collects, shares, secures and uses the personal information you provide when you visit or use our website and mobile application. It also describes the choices available to you regarding the use of, your access to, and how to update and correct your personal information. When we refer to ""personal information"" in this Policy, we mean information that directly identifies you (such as your name, contact details, or email address) or data that could be used to indirectly identify you. In order to purchase products or services, or post content to our website, you may be required to register an account. Kindly note that any consent you provide will be entirely voluntary. However, if you do not accept this policy, then you should not use, and are not authorized to use, the website or mobile application.
Our Privacy Notice has been designed with you in mind. How the notice applies to you will depend on the way in which you interact with us. For example, if you:
1.purchase a product/service, we will use the information you provide us to fulfil our obligations to you in delivering that service, and, where you’ve told us to, keep you up to date about other products/services that may be of interest to you; and
Your choices and rights under each scenario are explained in more detail below.1.0 What information we have and where we collect it from.
We collect and store different types of information about you when you create an account, buy products or services, contact us, and use our websites, apps and social media.
1.1 When you create an account, purchase a product/service from us, we will collect your contact and billing information.
1.2 When you purchase a product/ service, we will receive your information such as your name, contact details and order information.
1.3 When you use our websites or apps, we collect information such as the browser and device you're using, your IP address, your location, the site you came from, what you did and didn't use our site/app for, or the site you visit when you leave us.
1.4 When you use a social media feature within our website or apps, and you post to social media platforms, the social media site will provide us with some information about you.
1.5 f you have accessibility requirements, we want to make sure you have the best experience when redeeming a package. To do this, we need to collect details of your requirements (which may involve you providing information about your mental or physical health).
1.6 In the few instances where we collect personal information from children, we always seek parental consent and will only ever collect such information for the purposes specified when we collect it.2.0 How we use your information.
We collect and use your information for lots of reasons such as helping you find products and services, for marketing and as otherwise required by law.
This section explains how we use your information and the legal basis on which we use it.2.1 For the performance of our contract with you
We use your information when you enter into a contract with us (for example to buy a product or service) so we can:
2.11process your order
2.12take payment, and
2.13 provide you with customer support2.2For our legitimate business interests
2.21To conduct market research and analysis which helps improve and customise our products and services.
2.22 For our marketing purposes
2.23 To send you customer service emails including booking confirmations and reminders.
2.24 To prevent or detect unlawful behaviour, to protect or enforce our legal rights or as otherwise permitted by law. For example, making sure booking vouchers get to the right person. As such, we may use your information to prevent misuse of our intellectual property, fraud, or other crimes.
2.25 To create a profile about you to help us personalise our services to you. For example, if you purchase a product or service and you have consented to our marketing, we will inform you about other products and services we think you might be interested in.2.3 Where you’ve given your consent
2.31 To contact you with information or offers regarding our upcoming events, products or services – this may be via email, via push and web notifications, via SMS, or social media platforms.
2.32 To deliver tailored advertising and marketing communications on our websites and apps3.0 Who we share information with.
We may share your information with the Service Providers as well as other third parties associated with the service provided.
3.1 Within the Deals.mu family of companies who provide services for us such as marketing, profiling, reporting and technical support.
3.2 Our third-party service providers (sometimes known as data processors) such as cloud computing providers who provide the IT infrastructure on which our products and systems are built.
3.3 Third parties who provide goods and services purchased by you so that they can process and fulfil your orders.
3.4 Government agencies or other authorised bodies where permitted or required by law.
3.5 Any successor to all or part of our business.4.0Your choices and rights.
Among other rights, you can choose whether to receive marketing from us. You also have the right to access the information we have about you.4.1 Where you have given us your consent, you can withdraw it by doing the following.
To stop receiving our marketing you follow the unsubscribe instructions in any of the emails we send you or contact us and we will do it for you.
To opt out of location tracking and push notifications, you can change the settings on your device or keep your location off. To stop web push notifications, you will need to use your browser settings.4.2 You also have rights over how your personal information is used including:
4.21 The right to object to our processing of your data.
4.22 The right to request that your information be erased or restricted from further use.
4.23The right to request a copy of the information we hold about you.
4.24The right to correct, amend or update information you have given us (where you have an account with us you can also do this by logging in and updating your information).
4.25 The right to contest any automated decision we make about you. An automated decision is a decision taken without any human intervention which has legal consequences (e.g. credit checking). We don’t typically carry out automated decision making but, if we do, we will make it clear where such decisions are being made.
To exercise any of the above rights please contact us at [email protected]5.0 How we look after your information.
5.1We’re always taking steps to make sure your information is protected and to delete it securely when we no longer need it.
5.2 We have security measures in place to protect your information. The security measures we use will depend on the type of information collected.
5.3 We only keep your information for as long as required to provide you with the services you request, for the purposes outlined in this policy and for any legal purposes for which we are obliged to keep the information. We will securely delete your information when it is no longer required for these purposes, in line with our company policies.
5.4As a part of a global group of companies, we rely on shared services, some of which are located outside of Mauritius. At the same time, when world-class acts are touring, in order to provide you a seamless experience, your information may be transferred internationally. When transferring information in this way, there are strict rules in place to ensure your data is still protected to a high standard. Where we do this, we will ensure that appropriate safeguards are put in place.6.0 Questions and feedback.
6.1If you have any questions about the above, or our approach to privacy, our dedicated Privacy Office, including our Data Protection Officer, is here to help: [email protected]