Deals.mu Help Center

Find a lot of useful information, frequently asked questions and much more as part of these pages:

Contact Us

Need help with your booking? Want to inquire about a product? Just reach out and contact us via any of these channels:

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Click here to Contact us Operating Hours: Monday - Saturday (8h00 - 20h00), Sunday (8h00 - 14h00)

Main Help Topics

Product Availability

How do i know if the hotel / overnight package is available for me to book?

On the main accommodation page you easily check availability for all the overnight package by entering the desired check-in and check-out date. Our system will then check and provide you with all the properties available during your desired period of stay. In case you are already on the hotel/ property page, you will find all the availability details on the booking calendar seeing which dates are available and which ones not.

How do i know if a spa and/or activity deal is available?

For Spa and Activities we offer a booking voucher with a defined validity period. This means that you are not limited for a specific date and you can book the spa / activities on any date and time during its duration. This means that availablity is never and issue. But should you prefer you can always contact us and re-confirm the availablity with us.

Customer Assistance

I need help with my booking what to do?

We made sure to include a lot of helpful information on our website - you will find a lot of questions and answers and various pages to assist you such as the FAQ page, How to order , Loyalty program and many others. But in case you are not able to find the information you need simply contact us and we will surely help out.

What to do if I could not find any answer to my question?

No problem, just contact us and we will do our maximum to assist. You can call us (269 1500), whatsapp us (52566138), chat with us, ask for call back or email us... so many ways for you to reach us and for us to help you.

Do you have an office I can visit?

Yes. Our office is situated on the 1st Floor, Block D1, Grand Baie La Croisette 30517, Grand Baie. You are welcome to visit us during our office operating hours.

How to Order

How to order on Deals.mu?

We have made it as easy as possible for you to get your weekend break, the dinner and your favourite restaurant or explore the island during one of our activities, all you need to do is follow the below steps and your booking will be completed in no time!.

  1. Form the home page select either Accommodation, Day Packages, Activities, Spa, Restaurant, Rodrigues,Events or Special Offers
  2. Select your package details - either room type, check in and check out date or number of participants
  3. Log-in or Create Account
  4. Review your order and click on "Confirm Booking" or if you are interested in something else simply "Continue shopping"
  5. Select Form of Payment
Payment Options

How can i pay via the Deals.mu website?

We offer maximum flexibility in regards to the payment method - you can pay using your credit card (Mastercard, Visa, Amex), with MCB Juice, by bank transfer, direct bank deposit or even cash in our office.

Is the payment secure? how i know my credit card are safe?

All paymens are done via the MCB Bank online payment system which is very secured as per the most strict international standards. None of the credit card details are received or kept by our company.

How can I pay if i don't have a credit card?

In case you don't have a credit card, you can still pay with MCB Juice or by bank transfer. In case you don't have a bank account at all, you can then still pay by a direct bank deposit ot cash payment in our office.

Loyalty Program

What is the Deals.mu Loyalty Program?

The Deals.mu Loyalty Program, which is 100% Free, gives you the opportunity to earn many great rewards when you use and/or book deals via the Deals.mu website.

What are the benefits of the Deals.mu Loyalty Program?

You earn more points than any other loyalty program in Mauritius, which you can then redeem for cash discounts. You also beenfit from free room upgrades, late check-out, complimentary cinema tickets, 50% Bonus cash rewards and many more

How can i Join? I join the Deals.mu Loyalty Program?

Simply register on Deals.mu and automatically you become a loyalty program member

Reward Points

What are the Deals.mu Points / Reward Points

On each deal page you will find details on the points you will earn by completing the booking for that deal.

How can i Earn Points?

You can earn points by booking on Deals.mu, Subscribing to the newsletter, Sharing posts, Receiving Coupons and just by celebrating your birthday receiving your gift from us - So many ways for you to be rewarded!

How can i Redeem Points?

You can redeem your Reward Points for a Cash Discount when completing a purchase online on Deals.mu. On the Checkout page, simply select how many points you would to redeem and the Cash Discount will be applied automatically.

Price Discounts

Are the prices discounted?

Yes. When you make your booking through our website, you will benefit from a discounted price on all offers, so you would be sure to pay the lowest price available anywhere in Mauritius for such deal.

How much do I save by booking on Deals.mu?

To be honest, it depends on the deal. Some time there are big promos flash offers or others, so you can save up to 50% of the regular price. While in other cases you can save 10-20%. In any case, you are sure to save a significant amount when booking via Deals.mu

Can i get even a bigger discount?

All the rates on the website are already special discounted rates. With that, for groups and big booking we would do the very maximum to offer you any additional discount, upgrade or gift

Fees & Charges

Is there a booking service charge or payment fee or any other fee?

Deals.mu is the only platform which DO NOT charge any service fee, credit card fee, payment processing fee or any other fee.
All the prices on the Deals.mu website includes VAT, sp you pay what you see.

Do you charge me a fee in case i need to change my bookings?

We do our level best to amend booking dates and booking specification for the benefit of our customers, doing so without any fee or charge, but here we also depends on our partners and on their terms and conditions and accordingly, it might happen that our partner will charge a minimal fee.