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Frequently Asked Questions

General FAQ

Is there a booking service fee, payment fee or any other fee?

No, we don't charge a service fee, payment processing fee or any other fee. After creating an account with, you will pay the price you see, or even lower during one of our frequently launched campaigns.

How to order on

We've made it as easy as possible for you to get your weekend break, dinner at your favourite restaurant or explore the island with one of our activities- all you need to do is follow the below steps and your booking will be completed in no time!

  1. From the home page select either Accommodation, Day Packages, Activities, Spa, Restaurant, Rodrigues, Events or Special Offers.
  2. Select your package details/ options - either room type, check in and check out date or number of participants
  3. Log-in or Create an Account
  4. Review your order and click on "Confirm Booking" or if you are interested in something else simply "Continue shopping"
  5. Select a form of Payment and continue
Are the prices on already discounted?

Yes. When you make your booking through our website, you will benefit from a discounted price, and if you join our loyalty program you will benefit from discounts tailored just for you.

On you benefit on discounts ranging from 5% off all the way to 65% off, and we work endlessly to ensure that you are paying the lowest prices on the market. All our prices are VAT Inclusive too.

Who is allowed to book on is exclusively for Mauritian Citizens and Residents. This is why in order to benefit from these discounted offers and special price offers featured on the website you are required to either have a Mauritian ID or have an Occupational Permit. The services, offers and packages featured on are NOT applicable for tourists!

Do I need my ID when attending any of the products booked via

Yes, a valid form of ID must be shown, to prove that you are either a Mauritian Citizen or a Resident. Unfortunately, if you forget your ID / Residence Permit, our partners have the right to forfeit the deal and you would not be entitled to any refund.

Do you have an office I can visit?

Yes. Our office is situated on the 1st Floor, Block D1, Grand Baie La Croisette. You are welcome to visit us at our office during our standard working hours (Monday to Friday, 08h00 - 17h00).

Why should I book online on, instead of directly at your office?

When you book directly on the website, you get to enjoy a number of benefits:

  • Earn loyalty points on each order and use our loyalty program for even more discounts
  • Receive an immediate booking confirmation
  • Save the hassle of travelling to our office and book from the comfort of wherever you are
  • Maximum flexibility on the booking and payment methods
Do I pay a reservation fee to

No, we do not charge any fees at all. The price you see advertised is the final price that you will pay.

Do the activities on include transfers or transportation?

Most of our offers on do not include transportation. You can see what is included in your deal as it's written in the deal package details (inclusions, conditions etc.).For instance, once you have made your booking and reviewed your confirmation, if there is no information about transfers or transportation to and from the location where your activity is taking place, this is because transport is not included. If you need more information regarding transportation to and from the activity, please check our help center or call us on 269 1500.

Do the prices include VAT (Value added tax)?

Yes, all prices advertised on are VAT inclusive.

What should I bring on the day of the activity / package?

On the day of the activity/ package, you need to bring with you the booking voucher that was emailed to you following your booking on This voucher is proof of your booking and includes all the relevant details regarding your booking and the activity/package such as location, date, starting & ending times, activity/service description, contact information and a list of what to bring and not to bring. A valid form of ID must also be brought, to prove that you are either a Mauritian Citizen or a Resident. If you forget your ID / Residence Permit, our partners have the right to forfeit the deal and you would not be entitled to any refund.

Do you offer Gift Cards / Gift Vouchers?

Yes we do! We offer the option of ordering a gift card/voucher directly on the website. You can surprise your friends / partner / family or any other loved one, with a unique, rewarding gift. The gift voucher can be for a specific service/activity for a certain amount chosen by you (which can be used by the voucher holder for the period of time the activity or service is on offer). For no extra charge, we can prepare a personalized gift voucher, which includes the name of the person receiving the gift, and even a personal greeting and/or a photo of your choice.

What if I have a complaint about a package or activity?

If you are unsatisfied with a product/service you should lodge a complaint with the service provider before the package ends. In case you are not satisfied with the solution provided, then contact by calling 269 1500 within office hours or by sending an email to no later than 24 hours from the day the package was redeemed.

I am not available on the date for a package I booked. What should I do?

A change in personal circumstances or a change of mind does not entitle you to a refund. So, either you cancel your booking which may result in paying a cancellation fee, or you can transfer the booking to someone else, but you’ll have to let us know in advance so that the booking name can change.

If I cancel a booking will there be there any cancellation fee?

Please see our Cancellation Policy and Terms and Conditions for more information.

Can I book a package on behalf of non-Mauritians?

Unfortunately, no. Bookings for family, friends and foreigners including group bookings with mixed Mauritian and non-Mauritian members will not be valid and even Mauritian members of the group will not be allowed to redeem the package. Proof of identity- a Mauritian Identity Card or Residence Permit, will be required on-site before you redeem your package.

How can I know when there are new deals and packages available?

To keep up to date on all our offers, deals, discounts including flash offers and special promos, you can follow us on social media (Facebook and Instagram) as well as subscribe to our newsletter.

Payment Related FAQ

How can I pay for my order on

All online bookings can be paid through Credit Card, MCB Juice, Bank Transfer or Direct MCB Bank Deposit. If you encounter any issues with online payment, then please contact us or your financial service provider to help resolve the issue.

For non-online payment, you can visit our Head Office in Grand Baie La Croisette and pay by either Debit Card, Credit Card or Cash.

Do you provide secured payment when paying online?

Absolutely! Your safety is of absolute importance, and at, we do everything to ensure that. We can guarantee that no agent, employee, representative, or robot has access to your Credit Card details and all data is processed directly by the Bank. This is done to ensure your maximum security.

How do you process online payments?

For maximum security - All payments online are done via Mauritius Commercial Bank (MCB), MasterCard’s secure payment gateway. Accordingly you can be 100% sure that the payment is safe and secured through a 32bit encryption operated by the biggest bank of Mauritius through its cooperation with MasterCard International.

Which credit card do you accept?

We accept Payments made with the following credit cards:

  • MasterCard
  • Visa
  • American Express
My credit card is not being accepted, what should I do?

All payments done via our platform are safe and secure. There could be a number of reasons why your credit card transaction fails, such as:

  • You used a card which is not accepted- we accept Visa, MasterCard or American Express;
  • You may have had insufficient funds at the time of payment, to cover the transaction being booked;
  • You may not have filled out all the information fields requested, and/or filled in incorrect information.

*If you have used a MasterCard/ Visa/ American Express card, have sufficient funds and filled in all details correctly, then please contact your financial provider for assistance. Once they give the OK, you can retry the transaction again.

Please remember that we also offer other forms of payment:

  • MCB Juice
  • Internet Banking
  • Direct Bank Deposit
  • Payment at our office in Grand Baie La Croisette

If you continue to experience difficulties, please copy the error message and paste it into the contact form on our Help widget and we will look into the issue.

Order Process FAQ

Do I need to reconfirm my booking before arrival?

Once you have booked and paid in full, you will be sent your booking confirmation and the deal voucher. Our partner will also receive the same booking voucher and confirmation, so you can relax and know that everything has been taken care of.

However, feel free to call us the day before your package and we will assist you with any last minute questions as well as reconfirm your booking, so that you can enjoy a stress free getaway.

Can you please resend my booking confirmation details?

Yes, of course. All you need to do is send a message and include your name, email address and order number. Please ensure the email you provide is the same email address you have linked with your account. If not we are not authorized to send these details to any other email address.

You may also access your Booking Confirmation directly on the website. All you need to do is log into your account, click on "My Account" and there you will have access to all your bookings.

If you have any questions, please click on the Help widget, or call us at 269 1500.

Can I make a booking directly in your office?

Yes, you can. You can come to our office and make the booking directly with one of our reservation experts.

Can I amend or cancel my booking?

Prior to finalising any booking on you are prompted to confirm that you have read and understood the terms and conditions of and the package(s) being booked. offers a flexible cancellation and amendment policy, depending on the circumstances. You can read about it in our Terms and Conditions.

A fee is applicable if an amendment or cancellation is done. Do note though that for amendments, if there is a price difference because of dates, period, package type etc., then the excess amount will need to be paid.

In some cases, the service provider may offer package(s), which are non-refundable if cancelled, and unfortunately, will be unable to issue a refund. However, we will be able to liaise and assist between you and the service provider to offer a satisfactory solution.

I have not received my booking confirmation mail, how should I proceed?

If you have successfully booked and paid for a package on, but haven't received your booking confirmation/voucher yet, there may be several reasons for this:

  • Spam Folder. The email may have been redirected to your email’s spam folder. If you do not find your booking confirmation in your main inbox and in the spam folder, then contact for assistance.
  • Payment is being processed. Payment processing usually takes 24 working hours. Please note that bank transfers made from banks besides MCB, require a longer processing time.
  • Incorrect email when booking. An incorrect email address may have been entered during the booking process and all emails related to your booking have been sent to the incorrect email address. Contact for assistance.

Contact for assistance, if you have still not received your booking confirmation after 3 days from the time of order / payment. In case of any last minute orders and urgent requests, it is always recommended to verify the processing of your booking with any of the customer service representatives.

Note: An Order Confirmation or Payment Confirmation email does not mean that the booking is confirmed- it’s part of the booking process.

What if the service provider cancels my booking?

In the unlikely event that the package you have booked has been cancelled by the service provider, then your booking is 100% refundable.

Please note that the service provider may offer you an alternative date and/or time.
If you choose to accept a new date/time for the package, then an amended booking confirmation will be sent to you reflecting this change.

If for any reason the service provider fails to offer the package or an alternative date and/or time, then you may choose any other package on for the equivalent value. Otherwise, you may choose to have a full refund.

Why haven’t I received any confirmation after paying for my booking?

Payment processing usually takes 24 working hours. If you have paid by bank transfer or deposit with a bank besides MCB, then the processing time may be longer.
We do guarantee though, that once your order has been placed, you will receive an Order Confirmation email and once payment has been processed, a Payment Confirmation along with the Booking Confirmation will be sent by email.

If you have still not received your booking confirmation after 3 days from the time of order / payment, please contact with your order number, amount paid & proof of payment.
In case of any last minute orders and urgent requests, it is always recommended to verify the processing of your booking with any of the customer service representatives.

Note: An Order Confirmation or Payment Confirmation email does not mean that the booking is confirmed- it’s part of the booking process.

What happens if I am not happy with the level of customer service from

Your satisfaction is very important to us. For any issues, concerns or feedback, please contact us (by phone or email) and we will get back to you within 72 hours.

Tel: 269 1500

What if a package I would like to book is no longer available?

Sometimes a package expires or the number of packages available runs out, so whenever you see something you like, it's best to book it right away. You can keep track and quickly access the offers you like by adding them to your Wishlist, if you still need a bit more time before booking. You can also check out similar offers on the website or contact our customer service team who will gladly help you find something.

Loyalty Program FAQ

What is the Loyalty Program?

The Loyalty Program - Rewards, gives you the opportunity to earn many great rewards when you use the website. As a member of Rewards, you can earn points by booking on, Subscribing to the newsletter, Sharing posts and just by celebrating your birthday - So many ways for you to be rewarded! You can then use your points for cash discounts while also benefiting from free room upgrades, late check-out, complimentary cinema tickets and 50% Bonus cash rewards- these are only some of the amazing benefits awaiting you!

What are the benefits of the Loyalty Program?

The Loyalty Program offers you a world of benefits.

Get special member offers, room upgrades, birthday bonuses, complimentary cinema tickets, early check-ins, late check-outs, and exclusive discount offers, along with many other exciting rewards. The more bookings you process on, the more Reward Points you earn.

How do I earn Reward Points?

It’s easy to earn points with Rewards. You can earn points by:

  • Creating an account on
  • Subscribing to the Newsletter
  • Completing a purchase on
  • Sharing posts on social media
  • Inviting friends to join
  • Achieving a new rank
  • Birthday Rewards
  • Redeeming a Point Coupon
  • And many other one-time promotions and offers
Can my Reward Points be used on any of the deals and packages?

Yes. Your reward points can be used on any deal available on the website ranging from Hotels, Spas, Day Packages, Activities and more.

Is the Loyalty Program free to join?

Yes, Rewards is absolutely free to join! All you need to do is create a free account on or log in with your existing account.

Once I have earned Reward Points how can I use them?

You can redeem your Reward Points for a great Cash Discount when completing a purchase online on On the Checkout page, simply select how many points you would like to redeem and the Cash Discount will be applied automatically.

How do I join the Loyalty Program?

Joining the loyalty program - Rewards, couldn’t be any simpler! All you need to do is create a free account on or log in with your existing account.

Can I accumulate my Reward Points for future use?

Yes you can. Once you have earned Reward Points you are not obliged to use the points on your next purchase. If you wish you can accumulate points and not spend them.

Do I need to be logged into my account to use my Reward Points?

Yes, to spend your Reward Points and to earn more Reward Points you need to have and be logged on your account.

How do I check my Reward Points and the rewards I’m eligible for?

You can check your Point Balance by logging into your Account and viewing the Reward Points tab where you will have both your reward points balance and all reward points action history.

Is there a limit to the number of points I can earn?

You can earn as many points as possible!

What are Rewards Ranks?

There are 5 ranks in the Rewards program that indicate your status - Bronze, Silver, Gold, Platinum and Diamond. Each rank you reach, unlocks more benefits and rewards. You are automatically ranked as Bronze when you join the loyalty program.

Is there a minimum amount of points that I need before I can start redeeming rewards?

Cash Discounts as well as many other rewards are available as from the moment you join and receive a Bronze member rank. There is no minimum rank requirement or a minimum number of points which you are to have before you can redeem your points into cash discounts.

Will my points expire if I don't use them?

Your points are valid for 6 months following the purchase date. If you do not use your Reward Points before the expiration date, the points will expire and will be removed from your redeemable points balance. You will receive an email 30 days before your points expire or you can check the expiration date on your account dashboard, so you won’t forget to use them.

How do I reach a new rank?

Ranks are determined by the number of points earned within a single year on purchases and other eligible activities. You start earning points as from the date you sign up. All members begin as a Bronze member when they join the Rewards loyalty program. Once you earn the required number of points in the year, you will automatically move to the next rank.

Will my Rank status and benefits ever expire?

Your Rank benefits are valid for as long as you are in a specific Rank. If you move down a rank, your benefits change accordingly.

Your rank will be based on your total points accumulated over the past 12 months.

Can I offer my Reward Points to a friend?

Unfortunately not. Your Reward Points are directly linked to your account and can only be used from your account and cannot be transferred to another person.

Gift Cards FAQ

How do I order a Gift Card?

The order and payment process for ordering a Gift Card is identical to ordering any other deals package - so its easy and can be completed within minutes!

You just have to go to the Gift Card page where you will find all the options for ordering the Gift Card. You can choose the gift card amount, select any greeting image or upload your own, write the greeting message and many others.

What can I buy with the Gift Card?

You can buy ANY offer, product, deal and package found on the website. No limitations at all.

This means that with one Gift Card anyone can purchase over 500 different deal packages - this is quite a remarkable selection to choose from.

How is the Gift Card to be redeemed?

This is super easy. You can redeem a gift card either by entering the gift card code during the order process on the cart page, or, click on the “Apply to Cart” button on this page, which will then apply the gift card amount automatically on your purchase amount.

Can I customize a Gift Card?

Yes you can. On the Gift Card order page you can choose the gift card image from a range of existing greeting images or even upload your own image!

Then, you can also add a personal greeting. So surely each gift card is unique and can be customized as per your preferences

What if I want to process an order which is higher than the gift card amount?

This is not a problem. In such case, once you apply the gift card on the cart page, the gift card amount will be deducted from your total order amount and you would then be asked to pay only the price difference.

Does the gift card have a limited validity?

All gift cards are valid for a period of 12 months since purchase

Once I Order a gift card do I get any confirmation?

Yes you do. Both you and the recipient receive a beautiful decorated email confirmation with the gift card details, including the gift card amount, validity period, gift card code, greeting and image.

How can I send the Gift Card to someone?

You will notice that on the Gift Card page itself you would be required to enter the recipient info - their name and email address. You can even choose the date on which you want the Gift Card to be sent to the recipient. So once the Gift Card order is complete the recipient will receive a copy of the e-Gift Card by email.

Can I order more than one gift card in one go?

Yes, Sure! You can order up to 10 gift cards per each purchase.

So if you want to gift many of your family members , colleagues or staff members you can easily do so.

All you have to do is to either add more recipients, whereby each recipient will receive one gift card, or, you can simply at the bottom of the gift card page, increase the quantity of gift cards to be purchased.

In case you plan to order over 10 gift cards, please do let us know and we can assist in processing your request.

What happens to an unused and expired gift voucher?

All expired vouchers are voided automatically and are not eligible for refunds. Unfortunately, we are unable to extend the validity of vouchers as the vouchers have a fixed validity upon purchasing. It is also non-transferrable. However, if a voucher expires because of an error from our end, we will be happy to investigate and compensate accordingly.