Frequently Asked Questions

The FAQ is designed to be helpful in answering to the main question you might have regarding our services and on using the Deals.mu website.

In case you did not find an answer to your question, or if you require some additional information, please do not hesitate to Contact Us.

Deals.mu is the No.1 online platform exclusively for Mauritian Citizens and Residents. This is why in order to benefit from these discounted offers and special price offers featured on the Deals.mu website you are required to either have a Mauritian ID or have an Occupational Permit. The services, offers and packages featured on Deals.mu are NOT applicable for tourists!
When processing your booking through Deals.mu website, you enjoy a selection of benefit:
  • Enjoy the special discounted offers made available on the website
  • Guarantee in advance your place on the activity you desire (our system is based on first time – first serve basis)
  • Save the hassle of traveling to our office
  • Have maximum flexibility on the booking and payment methods
  • Receive an immediate provisional booking confirmation
No. It is not required to be a member and no membership fee is payable. Everyone can use the services offered by Deals.mu as long as you are a Mauritian Citizen or a Local Resident.

Our office is situated at the Grand Baie Business Park, Suite 206. You are welcome to visit us at our office during our standard working hours.
Yes, you can. You can come to our office and make the booking directly with one of our reservation experts.
Yes, all prices advertised on Deals.mu are VAT inclusive.
We accept Payments made with the following credit cards:
  • MasterCard
  • Visa
  • American Express
Payment via the Deals.mu website are done in rupees (MUR).
Users of Deals.mu can make online bookings in a highly secure environment. For maximum security, all online payments are done via Mauritius Commercial Bank and MasterCard’s secured payment gateway. Accordingly, you can be 100% sure that the payment is very safe and secured through an encryption payment gateway operated by MCB. At no point in time, your credit card details are given or stored by Deals.mu on our server or accessible to our staff members.
Yes we do! We offer the option of ordering a gift voucher through directly on the Deals.mu website. Accordingly, you can surprise your friends / partner / family or any other close person, with an original rewarding gift. The gift voucher can be for a specific service/activity or a voucher for a certain amount chosen by you (which can be used by the voucher holder for the period of time the activity or service is on offer). For no extra charge, we can prepare a personalized gift voucher which includes the name of the person receiving the gift, with even a personal greeting and/or a photo of your choice.
The order process for ordering almost any activity and service via Deals.mu website is very simple and can be completed within minutes. Here are the order process steps: 1. Go online to our website and choose the activity/service you wish to order 2. Choose the relevant booking features as per your preferences (number of adults / children / hotel rooms / menu options / any other features) 3. Then choose the order method (open voucher / preferred date / gift voucher) 4. Then choose “add to cart” 5. Once you are at the shopping cart, you can choose to proceed to the “check out” or continue shopping to add more activities to your shopping cart 6. Fill-in your personal details (creating an account) 7. Finalize the payment
Yes, a valid form of ID must be shown, proving that you are either a Mauritian Citizen or a Resident. Unfortunately, if you forget your ID / resident permit, our partners has the right NOT to redeem the deal and you would not be entitled to any refund.
Yes, you can. You only have to sign-in to your account and go to “My Account” at the top of the page, click on "My Order" and you will find all of your transactions listed there. This page also allows you to re-print your purchase if required.
Yes, you can. E-mail us with the business contact details, then we will contact the business company and evaluate possible cooperation opportunities.
On the day of each activity/service, you should bring the voucher which we have sent you by email following your booking. This voucher is your proof of booking which includes all the relevant details regarding your booking and the activity/service itself such as: the departure point, starting / ending time, activity/service description, local contact numbers and a list of what to bring and not to bring..